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Frequently Asked Questions

 
 

WHO TO CONTACT? 

To get the answers you need, please reach out to me via https://www.robedleywelborn.com/contact-me.  

SHIPPING IS FREE WITHIN THE CONTINENTAL U.S.

WHEN WILL I RECEIVE MY ORDER?

My printers do their best to ensure that your order arrives in a timely manner.  In general, most paper orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days.  Canvas and metal orders are usually produced in 3-4 days, arriving in 5-6 business days.  Next day and 2-day express shipping are both available, but please note that these options will not affect processing time.  International orders typically arrive within 6-10 business days via USPS priority mail.

RETURNS AND REFUNDS

I will provide a no-charge replacement or refund for any quality issues.  I may request having the order returned to me and would provide a return shipping label.  I cannot provide a refund based solely on customer preference.  I will provide a refund or a no-charge replacement for any orders damaged in shipping.  For a refund or replacement, please contact https://www.robedleywelborn.com/contact-me.

CAN I CANCEL MY ORDER?

Unless your order has already gone into production you can cancel it.  Please contact https://www.robedleywelborn.com/contact-me as soon as possible if you need to cancel your order.

how long does it take to process a refund?

Processing a refund can take up to 7-10 business days.

HOW DO I RETURN MY PACKAGE?

For a refund or replacement, please email https://www.robedleywelborn.com/contact-me.

CAN I SHIP TO CANADA / INTERNATIONAL / APO / FPO ADDRESSES?

Yes, but substantial additional charges will apply.  Items will be shipped USPS Priority International or FedEx, per request.  Please go to https://www.robedleywelborn.com/contact-me to get details on your specific order.

The shipping price is calculated based on the weight coefficient of each item, but it's free in the US. 

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as it's available. Shipping for these items will be based on weight.

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How can I keep up with your new work?

I would love for you to be the first to know about any new work; an easy way to stay in the loop is by signing up for my newsletter https://www.robedleywelborn.com/newsletter-sign-up .


You can also follow me on my social media pages as I am constantly posting about new work.

Instagram: https://www.instagram.com/rob_edley_welborn/

Facebook: https://www.facebook.com/robedley.welborn


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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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WARNING: This merchant has removed information about what materials they are using in the production of their products. Please verify with them directly.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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